Privacy Policy

Who looks after your data

Novatrix SRL, which holds our licence, decides how and why your personal data is used and is responsible for it. Our services are only for adults, and we do not knowingly collect data from anyone under 18.

What we collect

We keep your identity details such as name, date of birth and ID numbers, your contact details and address, your gaming history, payment and transaction records, technical details like your device and browser, and your marketing preferences.

Why we use it

We use your data to run your account, process payments, verify who you are, answer your questions and give you access to promotions. We also use it to meet anti-money laundering and responsible gaming duties, to stop fraud and bonus abuse, and to keep the platform secure and working well.

Where it comes from

Most data comes straight from you when you sign up, play or talk to us. We also receive data from identity and age verification providers, anti-money laundering databases, payment providers and banks.

Who we share it with

We share data with payment providers, verification tools, game providers, our advisers and, when the law requires it, regulators and law enforcement. With your consent we may pass your contact details to partners who send our promotional messages. Our messaging platform uses AI tools that help our team manage support conversations.

How long we keep it

We keep data only as long as we need it. Anti-money laundering rules require us to keep personal data for at least five years after an account is closed, so we cannot erase it before then.

Your rights

You can withdraw consent, ask to see, correct or delete your data, object to or limit its use, ask for a copy to take elsewhere and complain to a data protection authority. You can also opt out of marketing at any time. For any privacy question, write to [email protected] or use live chat.

Security

Our website runs on 128-bit SSL encryption to protect your card details and personal information.