Terms and Conditions

Who we are

Our licence no. 0000002 comes from the Tobique Gaming Commission and is held by Novatrix SRL, a company incorporated in Costa Rica with registration number 3-102-893958. English is our official language, and the English version of our rules decides any difference between translations.

Who can play

You must be 18 or the legal gambling age where you live, whichever is higher, and online gambling must be legal in your place of residence. Checking that it is legal for you is your own responsibility. Before entering, we ask every visitor to confirm that they are accessing our website from outside Australia. Using a VPN to get around geographic restrictions is not allowed and can cost you your winnings.

Your account

One person may hold one account. Accounts that share a home address, household, IP address or device count as duplicates, and winnings and bonuses collected while duplicates were active are forfeited. Your account is for your own entertainment only and cannot be rented, sold or offered to others. We may ask for proof of age, identity, address and payment method at any time.

Bonuses

Only one bonus can be active at a time, and real money is played before bonus money. Winnings from a bonus become withdrawable once its wagering is complete. You can cancel a bonus before wagering it and keep your own funds. Abusing promotions, for example with several accounts or by delaying game rounds, leads to the bonus and its winnings being removed.

Deposits and withdrawals

Deposits must come from a payment account in your own name. Each deposit is wagered 3 times before it can be withdrawn. The smallest withdrawal is 30 AUD, and the limits are 3,000 AUD a day, 7,500 AUD over seven days and 30,000 AUD a month. We pay out only after your identity checks are complete, and we aim to process approved requests within 72 hours.

Taxes and responsibility

You are responsible for any tax due on your winnings where you live. Gambling always carries a risk of losing money, so please learn how each game works before you bet.

Inactive accounts

An account with no login or play for 12 months in a row becomes inactive, and a monthly dormancy fee may then be charged until the balance is used up or you log in again.

Complaints

Our support team handles every complaint first. If an issue cannot be solved straight away, it goes higher within our team, and we keep you informed. Write to [email protected] or use live chat.